The following is a list of our most frequently asked questions. If you require further assistance, have questions, or you would like to share your shopping experience with us, please contact us at: firstname.lastname@example.org.
EXTENDED REFUND/EXCHANGE POLICY
As of December 30, 2020 we will no longer be accepting Returns/Exchanges at our stores during the COVID-19 lockdown. We have now extended our Holiday Return/Exchange policy to accommodate your needs.
Items purchased as of November 1, 2020 can now be Returned/Exchanged until February 28, 2021 (this date may be extended further depending on the government mandates).
Please Note: You will not be able to try-on items outside of our stores. All items will be bagged. If you need to exchange an item for a different size, you will need return it in-store once the lockdown restrictions are lifted.
1. What is your exchange policy?
ONCE LOCKDOWN RESTRICTIONS ARE LIFTED >> Exchanges – 30 days from original date of purchase, with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact. The policy may change from time to time. Kindly check the Store Policies for updated information.
Safety Protocol For Returned/Exchanged Items
- All apparel returned will be isolated for 24 hours, then steam cleaned.
- All footwear and accessories will be sanitized.
2. What is your return/refund policy?
ONCE LOCKDOWN RESTRICTIONS ARE LIFTED >> Returns/Refunds – 30 days from original date of purchase, with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact. The policy may change from time to time. Kindly check the Store Policies for updated information.
3. What is your policy on damaged/defective merchandise?
ONCE LOCKDOWN RESTRICTIONS ARE LIFTED >> Manufacturer’s Defects – 60 days from original date of purchase with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact.
- Merchandise that is damaged must be as a result of a manufacturing defect and not caused by regular wear and tear.
- Damages will be assessed at the discretion of the store manager.
- If the item is deemed to be a manufacturer’s defect an exchange will be issued for the same/similar in-store/in-stock item.
For more information see: Return & Exchange Policy
4. Can I put a product on hold at a store for pick-up?
Yes, products can be put on hold for up to 24 hours (ending the next day at closing time).
5. Does each store location have their own set hours of operation?
Yes, each location has it’s own set hours of operation. Click on STORES on the main menu at the top of the page and select your desired location for more info.
6. What is your gift card policy?
Gift cards are available for purchase at all SVP SPORTS locations. They can be purchased in any denomination and are redeemable for in-store/in-stock merchandise at all stores. Gift cards do not expire.
7. What is your policy in regards to customers with disabilities/special needs?
We respect the dignity and independence of all our customers and we are committed to ensuring that our stores are integrated and accessible to all people with disabilities/special needs.
All store locations have taken steps to reasonably accommodate the needs of customers with disabilities/special needs by offering services and facilities that provide equal opportunities for participation.
For more information see: > Accessibility
8. Why can’t I bring food or drinks into a store while I am shopping?
Our stores usually experience a high volume of shoppers, in order to protect our merchandise, avoid spills that can be a safety concern and not disturb other customers, we do not allow any food or drinks in any of our stores.
You are welcome to leave your drinks at the front with an associate, however food needs to be eaten outside before you can enter any store.
9. Why do I have to check my bags when I shop at a store?
To reduce theft at all stores, we do not allow bags of any type in the store. Small purses are an exception, however if you have a large purse we reserve the right to check your bag.
We also reserve the right to check baby and toddler strollers.
Large in-store shopping bags are provided for your shopping convenience.
10. Can I bring my pet(s) into an SVP Sports store?
No, only service animals for people who are disabled or have special needs are allowed in stores.
11. How are you able to offer such great prices?
SVP Sports has a team of opportunity buyers, who are always on the hunt for the best deals from our suppliers, so that we can pass those savings on to you. We deal with large volumes of products, which allows us to negotiate competitively and bring our customers the best value possible.
12. Are all products 100% authentic?
At SVP Sports, we bring you 100% Guaranteed Authentic product, always. We would never sacrifice quality or authenticity for a great price.