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In-Store Customer Service

At SVP Sports, customer service is our number one priority. Help us improve by letting us know how we did, here!

 

RETURNS & EXCHANGES POLICY

Returns/Refunds – 30 days from the original date of purchase with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact.

Exchanges – 30 days from the original date of purchase with the original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact.

Manufacturer’s Defects – 60 days from the original date of purchase with original receipt. All merchandise must be unworn, unwashed, with the original packaging and tags attached and intact.

  • Merchandise that is damaged must be as a result of a manufacturing defect and not caused by regular wear and tear.
  • Damages will be assessed at the discretion of the store manager.
  • If the item is deemed to be a manufacturer’s defect, an exchange will be issued for the same/similar in-store/in-stock item.

Final Sale Items: All headwear and base-layer apparel/accessories (hats, headbands, helmets, underwear, swimwear, compression bottoms or any other loose items) and any products marked as "Final Sale" are considered final saleThis is done for hygiene reasons.

Gift Card Policy

SVP SPORTS Gift Cards are available for purchase at all store locations.

Terms and Conditions

  • Gift Cards can be purchased in any denomination and are redeemable for in-store/in-stock merchandise at all stores.
  • Your purchase amount(s) will be deducted from available balance until the value reaches zero dollars (0.00)
  • Gift Cards are non-refundable, cannot be exchanged for cash, and cannot be used to purchase other Gift Cards.
  • Gift Cards will not be replaced if lost, stolen or used without permission.
  • Gift Cards do not expire.

For in-store FAQs, please click here.

For all other inquiries, please contact us:

Email (24/7)

Phone (Monday - Friday: 9:30am - 5:30pm)

  • 416-675-9235 Ext. 6