Extremely frustrating and disappointing experience with SVP. I ordered these shoes online, never wore them, and they didn’t even fit my foot. When I went to return them, the return was refused because I was told the shoes had been worn.
That accusation really pissed me off. I know these shoes were never worn, yet I was made to feel like I was lying about the condition of my own purchase. I then had to contact customer service and send multiple photos of the shoes to prove the condition of shoes I had never worn!!
I completely understand checking returned merchandise for wear, but refusing a return based on an assumption and then putting the customer through this process to prove otherwise is incredibly frustrating. I shouldn’t have to defend myself against an accusation that simply isn’t true.
This experience has seriously changed my opinion of ordering from SVP online. If you’re going to accuse a customer of wearing an item, you should be absolutely certain before putting them through this kind of hassle.