Ordered these from the website in a woman’s 9. Was sent a men’s 9 that SVP labeled as women’s. Shoes were way too big, obviously. Returning them was not an issue but getting back the shipping charge, when they sent the wrong size, took a bit of back and forth. Eventually got a full refund and I can see they have updated the sizing on the website. Glad to see they fixed the issue, since not all companies are that responsive.