I was impressed with the excellent customer service. I needed this shoe within a few days as I wanted to practise walking in them before my hiking trip. I am walking 250 km. The customer service representative rushed the order for me and I received it within 3 days! I have been wearing the shoe for the past 2 days and find it so comfortable, due to the extreme amount of padding. It is also lighter than hoka's kaha that I own. The shoe is also not hard and gives me room to wriggle my toes and to shift my feet. The material is a lot more breathable. I am extremely happy with this pair of anacapa as well as the price I paid for it. It cost literally half of what I would have paid for in the real HOKA store. Thank you SVP Sports!